General, Returns, Refunds
- Website Details
1.1 The website https://alviarmani.co.za is owned and operated by Alvi Armani South Africa (“Alvi Armani”, “we”, “us”, “our”), a company registered in the Republic of South Africa.
1.2 These Terms and Conditions (“Terms”) govern your use of our website and any consultations, bookings, or treatments that you may arrange with us. In additional any products that you may purchase from us. By using the website or engaging our services, you confirm that you have read and agree to these Terms. If you do not agree, do not use the website or our services.
1.3 We may update these Terms at any time. Please check them regularly. Continued use of the website or our services means you accept the updated Terms.
1.4 These Terms are governed by the laws of the Republic of South Africa.
1.5 These Terms apply to consumers as defined in the Consumer Protection Act, 68 of 2008 (CPA). Some clauses may limit our liability or risk, create risk or liability for you, require you to indemnify us, or serve as acknowledgements of fact. Nothing here removes your rights under the CPA.
- Usage Of Our Website
2.1 Use the website for personal, non‑commercial purposes only. Do not copy, modify, distribute, or upload unlawful or harmful content. We use cookies. By using the site you consent to cookies. We may restrict or suspend access if you misuse the site.
2.2 Booking a consultation (online or in person) means you accept these Terms. We may ask for personal and medical information to advise and treat you accordingly. You confirm that all information you provide is true and complete.
2.3 As far as the law allows, Alvi Armani, its doctors, and staff are not liable for any loss or damage arising from website use or treatments, except where liability cannot be excluded. You indemnify us for losses caused by your breach of these Terms or failure to follow medical instructions.
- Intellectual Property
3.1 All website content, trademarks, and images are owned by or licensed to us. You may not reproduce or use them without written permission from Alvi Armani South Africa.
3.2 All rights, including copyright, trademark, and other intellectual property rights embodied in any logos, text, images, video, audio, or other material on this website are owned by or licensed to us. All data and information communicated to or from the website, including its database, also belongs solely to us. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification, and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.
3.3 You are not permitted to use the content on our website, our logos or any product or other images that appear on our website without our explicit prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our intellectual property rights.
- Returns & Refunds
4.1 At Alvi Armani, we are committed to ensuring your satisfaction and delivering products of the highest standard. Our returns and refunds policy is guided by the Consumer Protection Act of South Africa.
4.1.1 Returns are subject to the Consumer Protection Act , 68 of 2008.. Where applicable, approved refunds will be processed via the original payment method and may take up to 14 days to reflect.
4.1.2 Defective goods may be returned within 6 months of the date of purchase for repair, replacement, or refund, where applicable. Products will be assessed to confirm the defect and determine the appropriate resolution in accordance with the Act.
4.1.3 To qualify for a return, items must be unused and in their original condition accompanied by valid proof of purchase, unless the item is defective.
4.1.4 Opened or used cosmetics and personal grooming items are not eligible for return due to hygiene and safety considerations, unless the product is found to be defective.
4.1.5 Medicines (including prescription, scheduled, and over-the-counter products), once sold or dispensed, may not be returned for credit or exchange, in accordance with applicable health regulations and patient safety standards.
- Consultations
5.1 All new patients that engage with our goods or services are required to undergo a compulsory consultation. Details of which will be made available to them when booking using any of our available channels
5.2. Alvi Armani reserves the right to not despatch any scheduled or medicated products prior to a formal consultation and assessment. Should a payment be received before such time by any means, we refund the amount, net of any bank fees, at the earliest convenience of the company. All products that will not despatch without a prior consultation are clearly indicated on their respective pages
- Contact
6.1 Order email: [email protected]
6.2 Information officer phone: 010 312 6140